Company Admin Manual

  1. Website
  2. Main Functionality
  3. When a participants email is not received
    1. If the verification email cannot be found
    2. Viewing / Downloading Participant Information
  4. Registration completed succesfully, but payment (or exemption) has not finished

Company Representative Admin Site

From this website, you can view a variety of information on your company’s members including sign-up status and (during the December event month) remove / delete posts of activities etc.

Please use the company email address you registered with FIT for administrative access. Password should have been communicated to you by the FIT Sponsorship team. We recommend using Chrome web browser when accessing this site. Older versions of Internet Explorer such as IE11 will not work.

https://www.relola.com/login


After signing in – you will see a screen similar to below.

Main functionalities (user sign-up support)

NB: We will separately add information on how to edit participant posts

Using the Report menu, an admin user can generate four types of reports to confirm sign-up status.

Completed Signups
Users who have successfully signed up and either paid the participation fee or have entered a valid payment exemption code. Scrolling to the right will display the exemption code or stripe payment code for those who have paid the participation fee. (Company admin users will not use the stripe payment code).
Incomplete Signups - Unverified Email
User who have not entered a valid 6 digit verification code sent by email. The email verification code column shows the respective codes. Providing users with this code will allow them to complete the signup. Users should sign in with the email address and password they have registered.
Incomplete Signups - No Exemption Code nor Payment
User who have completed th email verification step, but have not proceeded beyond the next step, i.e. not entered a valid payment exemption code or have completed the participation fee payment. Asking users to sign in and accessing https://fitjapan.relola.com/en/discount will bring them back to the payment exemption screen and complete their registration.
Signups (Completed, Incomplete, Bulk Added)
All users (incl. admin users added by the system administrator)

When a Participant’s verification email is not received

There are a number of reasons that the email from Relola system may not be received by a participant when they sign-up.

  1. The participant input an incorrect email address
  2. The verification email was blocked by an email system filter
  3. The verification email was filtered as spam or promotion email by the email system. We have seen gmail filter the emails as “Promotion” emails and Outlook.com / Hotmail.com filter into the Junk Email folder.


If you receive questions regarding the verification email not being received by a participant, please check the above 3 points. If they are able to locate the verification email, the participant can resume the sign-up process.

Ask the participant to access https://fitjapan.relola.com and open the Sign-up page. If the fields are already completed, please continue, or if not, please input sign-up information again. As long as the email address is unchanged, the initial verification code will still work.

If the verification email cannot be found
The Company Admin can access the report below, which displays the verification email for each participant who has tried to sign-up.
Reports > Select a report > Company Admin: Incomplete Signups – Unverified Email.


From here you can locate the Verification Code and share with the participant. Your company admin account may also be listed in this report, but you can disregard this.

Viewing / Downloading Participant Information
When viewing any report in the Admin Pages, you can export to excel for further analysis. Use the Download icon (shaped like a cloud) in the bottom right of the screen.
You can also view the report on screen – take your mouse to the bottom of the report and a horizontal scroll bar will appear, allowing you to view the “Email Verification Code” over to the right in the report window.

  • This report only shows the members of your company who have not verified their email address as yet.
  • If the registered email address is correct, please share the email verification code with the participant.
  • If the registered email address is incorrect, ask the participant to re-register with correct information.

Registration completed successfully, but payment (or exemption) has not finished

If you have participants who were able to verify their email successfully, but did not proceed through the payment (or exemption process).
Please share the below payment link with the participant.

https://fitjapan.relola.com/en/discount


Participants will be able to input a payment exemption code, or click continue to pay with their individual credit card.